Gate Tech Inc. Warranty Information

1) Installation Warranty

• Term: Installed equipment is covered for one (1) year from the Date of Completion (Section 18).
• PM Visit (Gate Tech-Scheduled): Includes one preventative maintenance (PM) visit before warranty expiration. Gate Tech will make reasonable attempts to schedule this visit (e.g., outreach via the Customer’s provided contacts). If scheduling cannot be achieved despite reasonable attempts before expiration, the PM benefit is forfeited without credit.
• Hours: Warranty service occurs during normal business hours.
• Discretion: Coverage determinations are at the discretion of Gate Tech Inc. and the equipment manufacturer.
• Reference: Exclusions apply (Section 3).

2) Service Warranty (Repairs)

• Term: 30 days from the repair Date of Completion.
• Scope: Limited to workmanship and parts we provided during that service.
• Remedy: If covered, we will repair/replace defective parts or re-perform service at no charge during normal business hours.

3) Exclusions

This Warranty does not cover:

• Normal wear, cosmetic deterioration, or aging.
• Misuse, abuse, tampering, neglect, lack of maintenance, or operation contrary to instructions.
• Acts of nature (lightning, flooding, wind, vandalism), power events, carrier outages, or IT/network failures.
• Work performed by third parties.
• Reused equipment, reused credentials, or reused data—Gate Tech may assist with reuse, but issues arising from reused items are excluded.
• Leased equipment still present at installation start (unless otherwise stated in writing).
• Landscaping restoration beyond rough-grade backfill/compaction (see Section 10).
• Damage to vehicles, property, or people unless reported to Gate Tech within 24 hours and inspected by our technicians.

4) Claim Process

1. Notify us within the applicable warranty term (phone or in writing).
2. Provide a description and, if possible, photos/video.
3. Allow access to inspect/test the System.
4. Coverage applies only to work performed by Gate Tech and as limited by this Agreement.

5) Limitations of Liability

• Our liability is limited to repair or replacement of defective parts or workmanship.
• Cap: Any remedy will not exceed the original price paid to Gate Tech for the covered work.
• No indirect damages: We are not liable for incidental, consequential, special, or indirect damages (loss of use, business interruption, lost profits, towing/storage, etc.).

6) Transferability

• Transferable: This Warranty transfers automatically to a new property owner upon sale without notice to Gate Tech for non-recurring coverage.
• Recurring Services Exception: For systems with recurring billing (e.g., cellular data plans, cloud access control subscriptions), the responsible party must notify Gate Tech to update or terminate billing; until updated, the prior party remains liable for recurring charges incurred.

7) Maintenance Responsibilities

• Customer must maintain the System consistent with manufacturer guidance and Gate Tech recommendations (including the PM visit).
• Failure to perform maintenance may void coverage.

8) Onboarding, Setup & Activation (Installations Only)

8.1 Definitions

• Onboarding: Admin account provisioning, initial configuration per estimate, and hand-off.
• Training: Live instruction for designated admins on daily use and basic troubleshooting.
• Activation: Placing the System into production.

8.2 Scope Control

• Included Only If Listed: Onboarding, training, resident enrollment, data import, or credential provisioning are included only when expressly listed in the estimate with quantities (hours/sessions/users).
• Default If Not Listed: If not listed, Gate Tech’s onboarding is limited to (i) a site walkthrough at substantial completion and (ii) email support for admin contacts (property manager/board) during normal business hours regarding basic operation of installed equipment.

8.3 Prerequisites & Customer Responsibilities (often provided by others)

• Unless expressly included in our estimate, the Customer ensures third-party readiness at least 24 hours prior to Activation:
  • Power & Network (circuits, PoE, grounding, surge protection, ISP links, SIP/VoIP trunks, static IPs, firewall/NAT rules, cabling, LAN/VLAN).
  • Physical Readiness (final mounting surfaces, trenching, conduit, concrete/asphalt work, pull strings, backfill/compaction affecting loops/cabling).
  • Policy & Admin Inputs (admin contact list, role/permission policy, naming conventions, access schedules, platform/EULA consents).
  • Leased Equipment removed if being replaced, unless otherwise specified in writing.
• Gate Tech does not provide the above unless scoped; delays trigger Section 12 and fees under Section 13.

8.4 Accounts, Access & Security

• Gate Tech will create admin users using Customer-provided identities/emails (up to the quantity in the estimate or a reasonable number if unspecified).
• Passwords: Gate Tech does not change Customer passwords. The Customer administers all credentials.
• Gate Tech Access: Customer acknowledges Gate Tech will retain a support/admin account for diagnostics, warranty, and ongoing support unless Customer revokes in writing. Revocation may limit support scope.
• Customer is responsible for MFA enablement (if supported) and role hygiene after hand-off.

8.5 Configuration & Baselines (per job)

• Where configuration is included, Gate Tech will configure devices, schedules, access groups, safety device behavior, integrations, and other parameters as specified in the estimate and job documentation.
• Any bespoke logic, specialty features, or additional entry/exit points beyond the written scope are billable.
• (References to call routing have been removed.)

8.6 Data Import, Migration & Reuse

• Gate Tech may reuse existing equipment and may import/migrate Customer-supplied data/credentials at Customer’s request and as-is.
• Customer is solely responsible for accuracy and lawfulness of provided data; Gate Tech is not responsible for duplicates, formatting issues, or stale records.
• Exclusion: Any issue arising from reused equipment, reused credentials, or reused data is not covered by warranty (Section 3).
• Gate Tech may retain configuration backups/snapshots to support troubleshooting, rollback, and continuity.

8.7 Walkthrough & Training (installations)

• New Access Control Systems: Includes up to one (1) hour of admin walkthrough/training covering daily tasks and basic troubleshooting for the installed access platform(s).
• Operators/Hardware/Other Installed Equipment: Includes a walkthrough of operation and safety basics at substantial completion.
• Additional sessions, resident town-halls, or train-the-trainer are billable unless listed in the estimate.

8.8 Cancellations, No-Shows & Self-Corrects

• If the Customer cancels, delays, or is unready after dispatch or within 24 hours of a scheduled visit—or the System self-corrects such that repairs or troubleshooting are not needed upon arrival—fees apply per Section 13.
• If we arrive and cannot proceed due to third-party or readiness issues, service call fees also apply (Section 13).

8.9 Support Channels & SLAs

• Admin support for designated admin contacts only, via email during normal business hours. Target first response: one business day. Resident/end-user support and general IT/networking are out of scope unless included.

8.10 Post-Activation Changes

• New schedules, mass imports, policy revisions, and feature enablement after Activation are billable unless included.

9) Authorization to Approve Work

The person authorizing work represents they have authority to bind the owner/company/organization. If authorization is invalid, the requesting party remains fully liable for all charges and consequences. Gate Tech is not responsible for internal disputes.

10) Landscaping & Ground Disturbance

Trenching/underground work can disturb soil, sod, roots, irrigation, and decorative elements. Gate Tech restores to rough grade only. Cosmetic restoration (sod, replanting, irrigation repair) is excluded unless agreed in writing. Customer must mark private utilities (irrigation, low-voltage, drains). Gate Tech is not liable for unmarked/undisclosed systems.

11) Dispute Resolution (Florida)

1. Good-Faith Negotiation: The parties will first try to resolve any dispute through written notice and good-faith discussions.
2. Mediation: If unresolved after good-faith negotiation, either party may request non-binding mediation with a mutually acceptable mediator in Florida; costs shared equally unless otherwise agreed.
3. Small Claims Option: Either party may bring an individual claim in small claims court in the county where services were performed, if within jurisdictional limits.
4. No Class Actions; Venue; Fees: Class/representative actions are prohibited. Florida law governs; venue is the county where services were performed. The prevailing party may recover reasonable attorneys’ fees and costs where permitted by law or contract.

12) Incomplete Work Due to Customer or Third Parties

We may suspend work if site access, prerequisites, or other contractor tasks are incomplete. We are not liable for delays/costs. Remaining work will be rescheduled subject to availability.

13) Mobilization & Service Call Fees

• Mobilization Fee: Equal to two (2) hours at Gate Tech’s then-current hourly rate applicable to the scheduled window (standard rate for standard hours or after-hours rate for after-hours/holiday appointments) if:
  • Delay/cancellation is not communicated at least 24 hours in advance; or
  • Cancellation occurs while technicians are en route; or
  • The System self-corrects such that repairs or troubleshooting are not needed upon arrival.
• Service Call Fee: Once dispatched, the service call fee is due even if no work is performed due to site or scheduling issues outside Gate Tech’s control.
• Rate Clarification: After-hours/holiday work is billed at the published after-hours rate (a distinct rate, not a multiplier).

14) Indemnification

Customer agrees to indemnify, defend, and hold harmless Gate Tech, its officers, employees, and subcontractors from claims, damages, liabilities, and costs arising from: misuse; unauthorized modifications/repairs; failure to follow manufacturer/Gate Tech instructions; violation of law; or data supplied by Customer.

15) Unpaid Balances

Warranty coverage is contingent on full payment. Any unpaid/overdue balance immediately suspends warranty coverage until cured. We may refuse further service until accounts are current.

16) Insurance Disclosure

This Agreement is not insurance. Customer should maintain appropriate property/casualty/liability insurance for the premises and operations.

17) Entire Agreement; No Oral Modifications

This Agreement and any written estimate or change order constitute the entire agreement. Any representations, statements, or promises not set forth in writing are not valid or binding. No waiver or modification is effective unless in writing signed by Gate Tech.

18) Acceptance of Work; Date of Completion

• Substantial Completion: The System is operational for its intended use (notwithstanding minor punch-list items). Gate Tech will notify Customer (email acceptable).
• Acceptance: The earlier of (a) Customer’s written sign-off, (b) first beneficial use of the System by Customer/residents, or (c) 7 calendar days after Substantial Completion notice without written, specific objections, constitutes Acceptance.
• Punch-List: We will address documented, in-scope punch-list items discovered within 7 calendar days of Substantial Completion. Items caused by Customer/third-party deficiencies are out of scope.
• Date of Completion: The Warranty start date is the Date of Completion, defined as the date of Acceptance above.

19) Change Orders & Additional Services

Work beyond scope requires a written change order or written approval (email acceptable). Time-and-materials rates, parts, mobilization, permits, rentals, and schedule impacts may apply. Gate Tech may decline changes that compromise safety/code.

20) Permits, Code & Inspections

Unless expressly included, Customer is responsible for permits/approvals/fees. Gate Tech performs work consistent with applicable codes and manufacturer standards within the contracted scope; authority-required changes may be billable.

21) Utility Locate & Private Utilities

Gate Tech will request public utility locates when required by law for excavation. Public locates do not cover private utilities. Customer must identify/mark private lines. Gate Tech is not liable for unmarked/undisclosed private utilities.

22) Force Majeure

We are not liable for delays/failures caused by events beyond our control (severe weather, labor actions, supply chain disruptions, utility/carrier outages, governmental actions, acts of God).

23) Software/Cloud Services & Connectivity

Cloud features and remote access depend on third-party services (manufacturers, ISPs, carriers). Their terms/EULAs apply. Gate Tech is not responsible for outages, carrier limitations, or platform changes.

24) Data Handling & Backups

Customer authorizes Gate Tech to capture and retain reasonable configuration backups/snapshots, logs, and limited user/credential data necessary for support, diagnostics, and rollback. Customer is responsible for obtaining any consents from residents/users and ensuring lawful data sharing.

25) Right to Subcontract

Gate Tech may use qualified subcontractors. Gate Tech remains responsible for overall performance of its subcontracted scope.

26) Lien Rights (FL)

Gate Tech reserves all lien rights and remedies available under Florida law for nonpayment.

27) Miscellaneous

• Severability: If any provision is unenforceable, the remainder remains in effect.
• No Waiver: Failure to enforce any right is not a waiver.
• Assignment: Customer may not assign this Agreement without Gate Tech’s written consent.
• Notices: Email to the last provided address constitutes written notice unless statute requires otherwise.
• Counterparts/Electronic: Signatures may be electronic and in counterparts.

28) Marketing & Publicity – Site Images, Names, and Logos

28.1 Grant of Permission. Customer grants Gate Tech Inc. (“Gate Tech”) a non-exclusive, worldwide, royalty-free, revocable license to: (a) photograph and/or record video of the work area before, during, and after service or installation (including materials/equipment that Gate Tech installs or services at the site); and (b) display the Customer’s name and business logo to identify Customer as a client of Gate Tech in marketing and sales materials (e.g., website portfolios, proposal decks, social media, bid responses, trade show collateral). This license is for showcasing Gate Tech’s workmanship, including before-and-after comparisons.

28.2 Ownership; License. Gate Tech owns all media it creates (photos/videos). Customer grants the license in 28.1 solely for Gate Tech’s marketing and sales purposes and not as an endorsement of any specific claim. If Customer supplies a logo, Customer warrants it has the right to do so and grants Gate Tech the right to use, reproduce, and display the logo in accordance with any reasonable brand guidelines provided in writing.

28.3 Privacy & Security Safeguards. Gate Tech will use commercially reasonable efforts to avoid disclosing sensitive information, including gate codes/credentials, security panel programming, private IP addresses, alarm locations, or interior camera views. Images intended for marketing will avoid or blur faces, vehicle license plates, unit numbers, and personally identifying information unless Customer provides written consent. Gate Tech will generally omit precise street addresses unless Customer consents in writing.

28.4 Site Access; Limitations. Photography and recording will be limited to areas relevant to Gate Tech’s work and may be captured before, during, and after work so long as it does not interfere with safety, site rules, or normal operations. Gate Tech will comply with any posted photography policies at the site and will not enter restricted areas for marketing imagery without Customer’s written approval.

28.5 Opt-Out / Revocation. Customer may opt out or revoke this license prospectively at any time by written notice to Gate Tech. Upon receipt, Gate Tech will cease new promotional use. For materials already published or printed, Gate Tech will remove or update the content within a commercially reasonable timeframe for digital media and will not republish in new print runs. This section does not require Gate Tech to recall or destroy previously distributed physical materials.

28.6 Conflicts; Confidential Sites. If a confidentiality agreement (NDA), security policy, or legal restriction conflicts with this Section, the stricter terms control. Customer agrees to notify Gate Tech in writing if the site is security-sensitive (e.g., critical infrastructure, schools, law enforcement), in which case Gate Tech will treat the site as opt-out by default unless written permission is granted.

28.7 Brand Guidance & Quality Control. Gate Tech will make reasonable efforts to follow Customer’s brand usage requirements provided in writing. Upon written request, Gate Tech will provide a representative sample of logo use for review; Customer feedback will be applied on a go-forward basis.

28.8 Warranty of Rights; Indemnity (Logos). Customer represents and warrants it has the rights to authorize use of its name and logos as set forth herein and agrees to indemnify and hold harmless Gate Tech from third-party claims alleging that Gate Tech’s use of Customer’s supplied name/logo (as permitted by this Section) infringes their rights.

29) Communication Services (Third-Party Services)

29.1 Scope of Communication Services
Gate Tech Inc. may provide, manage, resell, or facilitate access to third-party communication services, including but not limited to cellular data plans, cloud-based access control platforms, hosted services, remote connectivity, or monitoring services (“Communication Services”). These services are provided by third-party vendors and carriers and are not owned or operated by Gate Tech Inc.

29.2 Third-Party Responsibility Disclaimer
Customer acknowledges and agrees that:

• Gate Tech Inc. does not control or guarantee the performance, uptime, availability, or reliability of Communication Services.
• Gate Tech Inc. is not responsible for outages, latency, service interruptions, security incidents, data loss, carrier limitations, or changes imposed by third-party providers.
• Gate Tech Inc.’s role is limited to administration and billing, including paying third-party invoices on the Customer’s behalf when applicable.

Any service-level agreements (SLAs), warranties, or guarantees associated with Communication Services are solely those of the third-party provider.

29.3 Billing and Charges

• Communication Services are billed on a recurring basis as specified in the estimate, agreement, or invoice.
• Charges may include third-party fees, carrier costs, platform subscriptions, taxes, surcharges, and administrative fees.
• Customer is responsible for all charges incurred regardless of usage, performance, or availability of the Communication Services.

29.4 Suspension for Nonpayment
Gate Tech Inc. reserves the right to suspend Communication Services if any related invoice is past due by thirty (30) days.
Suspension may result in partial or complete loss of connectivity, remote access, or system functionality and may occur without further notice once the past-due threshold is reached.

29.5 Cancellation for Extended Nonpayment
If Communication Services remain unpaid for ninety (90) days or more, Gate Tech Inc. may, at its discretion:

• Cancel the Communication Services, and/or
• Permit third-party providers to permanently deactivate associated accounts, SIM cards, credentials, or platform access.

Customer remains responsible for all charges incurred up to and including the cancellation date.

29.6 Transfer and Release Restrictions
Gate Tech Inc. reserves the right to withhold release, transfer, porting, reassignment, or credential turnover of any Communication Services if the Customer’s account is past due.
No transfer or release will be processed until all outstanding balances are paid in full, including accrued recurring charges.

29.7 Termination or Transfer Requests
All requests to terminate, cancel, or transfer Communication Services must:

• Be submitted in writing (email acceptable), and
• Be received by Gate Tech Inc. at least thirty (30) days prior to the next billing date.

Requests received outside this notice period may result in billing for the next full billing cycle, which remains the Customer’s responsibility.

29.8 Effect of Termination or Transfer

Gate Tech Inc. is not responsible for data retention, data migration, account reconfiguration, or continuity of service following termination or transfer unless expressly agreed to in writing.

Termination or transfer does not relieve the Customer of responsibility for unpaid balances or charges incurred prior to the effective termination date.

Limited Gate Warranty

Gate Tech Inc. extends to the original purchaser of ornamental fence (the fence) and ornamental gates (the gate) a warranty that our gates will be free from defects in workmanship and materials. To the original purchaser we warranty that the standard electrostatically applied powder coat finish will not crack, chip, or peel. This warranty does not apply to damage caused by use other than the product  intended and designed purpose, including negligence, abuse, accident, acts of nature, alteration, chalking, fading, improper installation by others, misuse, or vandalism.

 Where corrosive or other harsh environments may exist e.g. near large bodies of water and in large cities, cleaning is recommended more frequently than once per year.

Gates should be cleaned with mild soap and a soft cotton cloth. Cleaned areas should be immediately rinsed. Other solvents may damage or chemically alter the finish and would void the warranty. Pressure washing may damage the finish and using a high power washer in excess of 500 PSI can cause physical damage to the gate.

The gate should be cleaned using the prescribed method at least once a year from the date of installation. Gates with stock finish installed under this warranty will be covered for (7) years from date of installation. Gates installed within 1 mile from the saltwater coastline or using custom finishes shall be under warranty for a period of (3) years from date of installation.

The following acts and/or omissions will void the subject warranty:

• Damage to the product from vehicle or other substantial moving object contact, rubbing of components in dual gate arrangements, or impact with static objects.
• Damage to the product caused by the property owner by use of landscape, gardening equipment or chemicals that may cause damage, and/or water sprinklers with high mineral content/ Graywater/reclaimed water.
• Damage caused by allowing plant life of any sort, including tree sap, to grow directly upon or be in contact with any portion of the product.
• Damaged caused by foreign objects attached or rubbing against gate.
• Any alteration of the gate or hardware including but not limited to welding cutting or failure to adhere to manufacturer warranty
•  Failure to follow any and all maintenance instructions provided by Gate Tech at the time of sale to the original purchaser, even if these instructions are not forwarded to the ultimate claimant under this warranty.

Should any gate manufactured by Gate Tech fail by the prescribed guidelines A claim of this warranty shall be submitted to Gate Tech in writing specifically describing the nature of the failure, together with a photograph of the defective portion of the product so that we may determine the validity of the claim. Gate Tech Inc. shall, at its discretion, either replace or repair the defective portion of the product. However, all removal, shipping and reinstallation costs are the sole responsibility of the purchaser. Material may not be returned to Gate Tech without our express written consent.

Warranty limitations

The above sets forth the warranty from Gate Tech Inc. and the exclusive remedies with respect to the product. NO ADDITIONAL WARRANTIES ARE GIVEN, EXPRESS, STATUTORY OR IMPLIED. ANY IMPLIED WARRANTY OF MERCHANTABLITY OR FITNESS FOR A PARTICULAR PURPOSE IS HEREBY EXPRESSLY DISCLAIMED. Gate Tech shall not in any event be responsible for consequential, personal injury or accidental damages. No person or entity is authorized to change, modify or supplement this warranty, and any such attempt and any other written or implied agreement shall not be valid. The Venue for any contests to this agreement shall be in Hillsborough County, FL.

Last Updated 1.8.26